Veros Interiors Terms & Conditions

Welcome to Veros Interiors. These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. Please read them carefully.

1. Ordering & Confirmation

1.1. By placing an order with Veros Interiors, you agree to follow our ordering process:

  1. Select your desired products
  2. Add items to your cart
  3. Proceed to checkout
  4. Review your order and provide shipping information
  5. Complete payment

1.2. You will receive an order confirmation email once your order is successfully placed.

1.3. Veros Interiors reserves the right to refuse or cancel any order for any reason at our sole discretion.

2. Pricing and Payment

2.1. All prices listed on our website are in Canadian dollars and are subject to change without notice.

2.2. Prices do not include applicable taxes or shipping fees unless otherwise stated.

2.3. In the event of a pricing error, Veros Interiors reserves the right to cancel the order and refund any amount paid.

2.4. Payment is due at the time of order placement unless otherwise agreed upon in writing.

3. Delivery

3.1. After your order is placed, Veros Interiors will contact you with specific delivery details and pricing for each item.

3.2. Delivery times and availability may vary depending on your location and the items ordered.

3.3. Standard delivery includes curbside/front door delivery. In-home delivery may be available in select areas for an additional fee.

3.4. If you are unsatisfied with the delivery options presented, you may cancel your order for a full refund.

4. Cancellations and Refunds

4.1. You may cancel your order at any time before the delivery details are finalized for a full refund.

4.2. Once delivery details are agreed upon, cancellations may be subject to restocking fees.

4.3. Refunds will be processed to the original method of payment within 10 business days of cancellation approval.

5. Returns

5.1. Veros Interiors offers a 7-day return window for most items.

5.2. To be eligible for a return, items must be in the same condition as received, unassembled, unused, and in the original packaging.

5.3. Custom or made-to-order items are final sale and cannot be returned or exchanged.

5.4. Customers are responsible for return shipping costs unless the return is due to our error.

6. Damaged Items

6.1. If an item arrives damaged or defective, please contact us within 48 hours of receipt.

6.2. Provide clear photos of the damage and any relevant delivery receipt notes.

6.3. We will work with you to resolve the issue promptly, which may include repair, replacement, or refund.

7. Warranties

7.1. Veros Interiors offers a 1-year manufacturer warranty on most products.

7.2. Warranty claims must be submitted with photos of the affected items, product code, and any relevant documentation.

7.3. Natural variations in wood grain, color, or fabric appearance are not considered defects and are not covered under warranty.

8. Privacy and Data Protection

8.1. Veros Interiors respects your privacy and protects your personal information in accordance with applicable privacy laws.

9. Intellectual Property

9.1. You may not use, reproduce, or distribute any content from our website without our express written permission.

10. Disclaimer

10.1. While we strive for accuracy, we cannot guarantee that product descriptions or other content on our site is error-free.

10.2. Veros Interiors is not liable for any damages arising from the use of our website or products.

11. Modifications to Terms & Conditions

11.1. Veros Interiors reserves the right to modify these Terms & Conditions at any time without prior notice.

11.2. It is your responsibility to review these terms periodically for changes.

By using the Veros Interiors website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you have any questions or concerns, please contact our customer service team.